Outsourcing Services FAQ

GENERAL

Why choose Globarc as an outsourcing partner?

We are an Australian entity run by Australian professionals who have extensive project management delivery experience both in Australia and overseas. The Client Service Managers, have operational experience in Australia (8 years), South Africa (8 years), India (8 years) and London (8 years), and are able to leverage off their networks in these countries to effectively deliver Globarc's global delivery offering in a professional, secure and cost-effective manner. In addition, the shareholding has been allocated in such a manner that all key interests are aligned to provide a high quality client service. It's not often one gets to reduce costs whilst accessing a talent pool that comprises MBA's, Chartered Accountants, Professors, Lawyers, Software Developers, Research Analysts and Medical, Legal and General Transcriptionists.

We operate Australia wide and our principles are based on

Professionalism
Service
Quality
Affordability
Timeliness
Trust & Confidentiality

What are the Privacy and Confidentiality policies at Globarc?

Globarc is committed to protecting the privacy and confidentiality of information collected from clients and complies with the National Privacy Principles of Australia's Privacy Act 1988 (Cth) which governs the collection, use, handling and disclosure of personal and sensitive information. See our Privacy Policy.

Do you provide customer support?

We provide customer support during business hours (9am - 8pm AEST) Monday - Friday. For any queries please email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or call us on +61 2 8004 5012 to speak to one of our Client Service Managers.

How do you ensure a quality service?

Globarc's reputation is only as good as the quality of its work and as such this is an area that is constantly monitored and reviewed. All necessary steps are taken to ensure best practice and highest standards in staffing, training and quality assurance procedures.

Staffing: We ensure that only suitable experienced and qualified resources are hired to handle the respective projects.
Training: We hire the best in the industry and conduct periodic training to remain competitive and on top of our ongoing projects.
Quality assurance: Our QA process involves multi levels of accuracy checks, proof readings and quality assurance before being delivered to clients.